Matting Policy

Matted coats can cause a variety of skin & health problems. Matted fur does not allow for air circulation to the skin, causing hot spots, bacterial and fungal infections. Fleas, ticks & other parasites may be lurking in the coat causing further skin infections. Matted fur also pulls and binds, causing pain to your pet when they move or lay on mats. The skin underneath is usually raw and inflamed.

Due to matting, your dog’s hair may need to be shaved extremely short to the skin and may show signs of skin irritations and sores due to matting, having a wet undercoat and dirty coat. In order to take care of a dog that has not been groomed often enough, and is matted, the required grooming sessions may be long, stressful, or painful (please note, more than 1 grooming session may be required if your dog is severely matted).

It is the goal of Pawsh Dogs Ltd to make your pet’s grooming experience as stress free as possible as per the Animal Welfare Act 2006.

Pawsh Dogs Ltd may determine that the only humane thing to do is to shave the dog’s coat down. This is a short clip, removing all the matting. Where feasible, we work to de-mat/brush out the dog’s coat, but only when it would not cause excessive pain and suffering in attempt to do so.

There is a strong chance that your pet’s skin will become irritated during the clipping process. We will use a sensitive shampoo to help sooth any irritation that may occur. The matted hair rests tightly against the skin – the only way of removing mats is to use a short blade to clip between the skin and mats. Your dog may be nicked and cut because the groomer has to work so closely to the skin to remove the matted coat. Our groomers are extremely careful, but the possibility of injury exists. Understanding these risks, Pawsh Dogs Ltd will discuss everything with you either at the time of drop off or prior to commencing any grooming in order to ensure we are authorised to proceed with the de-matting process.

In the later scenario and you have left the salon prior to us determining the dog is matted, needing to be shaved we will attempt to call you to discuss the dog’s fur and its condition. If we are unable to reach you within 15 minutes of your appointment drop off time to discuss, we will proceed to remove the dogs coat to alleviate unnecessary pain and suffering as per the Animal Welfare Act 2006.

Pawsh Dogs Ltd will be happy to show you how to care for your pet’s coat so that matting does not recur. Please schedule a follow-up appointment to speak to us about the best methods for maintaining your dog’s coat.

I hereby release Pawsh Dogs Ltd from any liability associated with the above-mentioned process and any and all medical problems that may be uncovered and/or occur during the stripping and de-matting process. Should my pet need veterinarian care after or during the process, I agree to pay any and all veterinarian fees.

If a clip off is required, there will be an extra charge of £20 added to the groom.