Arrival and Collection
Arriving early/late for your appointment
Please arrive on time for your appointments, we allocate a suitable length of time in order to groom your pet in as stress free an environment as possible, arriving late eats into the time we allocate and may mean that we will not be able achieve the full groom. If this is the case the full price of the groom will still apply.
If you arrive early please wait until either your allocated time slot or for us to call you in DO NOT COME INTO THE SALON. We require all of the time we allocate for each pet. There is a green dog-friendly area to walk your pet just past the CO-OP.
If you arrive at the salon 15 minutes later than your pet’s scheduled appointment, your appointment will be considered as late. The time may be allocated to another pet and you may forfeit your time-slot incurring the cancellation fee (see cancellation policy).
Collection of your Pet
You will be given a specific time to pick up your pet, please understand that we need this time in order to complete the groom and we ask that you do NOT return earlier than agreed unless contacted by us to do so. If you arrive early please wait in your vehicle.
If you are later than 15 minutes for your pet’s collection, you may lose the opportunity to discuss your pet with us, as we may already be busy with another pet. You may also be charged a retaining fee of £10 per half hour, unless a pre-arrangement has been made with the salon. We pride ourselves on grooming one pet at a time per groomer and aim for as stress-free an environment as possible.
The health and welfare of your pet is of utmost importance to us.
Therefore, we believe that you will understand and appreciate these rules. We would be most grateful for your co-operation, should you feel that these new rules may affect you, please feel more than welcome to speak to me. My customers are very important, and any feedback would be taken into consideration.
Pawsh Dogs Ltd